Hotelio H

Frequently asked questions

1. What does it cost becoming a tenant at Hotelio?

The membership as tenant at Hotelio is cost-free. You only have to register cost-free as a tenant.

2. How do I find the appropriate hotel for my holiday?

Hotelio offers you many comfortable search functions so that you can find the appropriate object for yourself in the offer. You can use all search criteria provided by Hotelio via the detailed search. However, also the fast search, the search via the navigator and the map search offer you the possibility to choose geographic criteria as your first starting point for your search. If there are no search results displayed of the criteria stated it can be useful to enter less search criteria, so that more results can be found for you.

3. What advantages does Hotelio offer me?

Hotelio offers you as a tenant many advantages: As a tenant you can comfortably search for personally facilitated hotels worldwide. You can send inquiries to the landlords via the portal. The hotels you requested are automatically saved for you in an inquiry cart for a considerable time. You can see the availabilities of the objects directly if the landlords place an booking plan at your disposal. If this is not the case, you can ask the landlord about the availability via a short mail. You can read the answers to your questions in a comfortable communication tool and with your usual e-mail programm and in turn you can give answers online.

The tools of the portal support you in handling the booking with the landlords uncomplicated and fast if they use the advantages of Hotelio for themselves. If requested, you are regularly informed by mail at Hotelio about news and new entrants. As a tenant you can save hotels that especially appeal to you in a favourites cart. If you visit the portal Hotelio once more as a tenant and you log in, you can have your last search settings displayed once more to continue the search in this manner.

4. How do I book a hotel?

In order to book a hotel all the individual handling habits of the landlords are available for you. This is why, during booking, you should ask the landlords which terms have to be met.

5. Does Hotelio also send catalogues of the hotels?

No. Hotelio does not send catalogues of the hotels.

6. Can I also read requests I sent to landlords directly at Hotelio?

No. You can not read inquiries that you sent to landlords directly at Hotelio. However, the hotels you have requested are put directly in your inquiry cart so that you can find them again there.

7. Can I also maintain contact with landlords whose objects appealed to me via Hotelio?

If you are registered as a tenant you can contact the landlords via Hotelio. In addition, requested hotels are automatically put in your inquiry cart so that you can find them again there.

8. Can I use the contact information of Hotelio to contact the tenants?

No. You have to use the landlord contact-information stated in the detailed descriptions of the hotels. Additionally, you have to request the hotel directly at the landlords. The contact information of Hotelio can not be used for this purpose. The Hotelio team doesn't have any access to availabilities and other desired information regarding hotels.


If you find a question here that is not answered, please send us a mail via our contact form or call us. We are pleased to help you. Thank you.


Quick inquiry*

Hotelio C

Complete the form and put the most important information for you to find a suitable Hotel. Thanks.

Your travel data

* Your inquiry will be sent to all landlords who offer a holiday to meet your requirements.


Thank you!

Your request has been forwarded.


Unfortunately, your message could not be sent. You can also here contact.