When you use this website some of your personal data is processed by
us as the party responsible for data processing and stored for as long
as required to fulfill the purposes specified and legal obligations.
The following is intended to inform you about the data concerned, how
it is used and what rights you have in regard to this.
According to article 4, no. 1 of the General Data Protection
Regulation (GDPR - General Data Protection Regulation),
personal data is defined as all information
relating to an identified or identifiable natural person (hereafter
referred to as the “data subject”).
1. Name and contact details of the data controller
This privacy notice applies to data processing at the website
www.hotelio.com by the data controller:
6315 Morgarten (ZG)
2. Processing personal data and the purposes of data processing
a) When you visit our website
You can access our website www.hotelio.com without having to
disclose details of your identity. The browser installed on your
device will only automatically send information to our website servers
(e.g. your computer’s operating system and the browser you use, the
name of your ISP, the name and URL of the file accessed, the date and
time it was accessed, the originating website of the access).
This also includes the IP address of your device from which the
request is sent. This is stored temporarily in a log file and
automatically deleted after four weeks.
Processing the IP address occurs for technical and administrative
purposes for the establishment and stability of the connection, to
ensure the security and functionality of our website and enable us to
trace any unlawful attacks on it.
Article 6 (1)(1)(f) of the GDPR is the legal basis for processing the
IP address. Our legitimate interest follows from the requirement for
security, as mentioned above, and the need for uninterrupted
availability of our website.
Processing the IP address and other information in the log file does
not enable us to draw any direct conclusions about your identity.
Further details about this can be found in sections 4 and 5 of this
b) When you register on our platform
As a traveller you can search offers of holiday homes on our platform
and send booking enquiries to the owners. It is not essential to
register to do this. Registering as a traveller is voluntary and
allows you to access a further range of functions, such as managing
your favourites, for example.
As an owner you have to register on our platform to be able to offer
Villas and Chalets to rent.
When you register as a traveller or owner on our website we collect
and store the following details as mandatory information:
first name; surname; user name; email address.
You can add further details later in your user account if you choose.
This data is collected and stored to enable us to
know who our contracting party is;
initiate, and structure, process and amend the contents of, the
contractual relationship with you as a registered traveller;
run plausibility checks on the data entered;
contact you if necessary.
Processing as part of registration occurs when you make your enquiry
and is required in accordance with Article 6 (1)(1)(b) of the GDPR for
the above-mentioned purposes of using the platform and consequently
completing the contract and pre-contractual measures.
Your stored data will be saved for the duration of the contractual
relationship and then erased.
c) When you send an enquiry
If you are interested in a Villa or Chalet you can use our enquiry form
to contact the owner. The following mandatory information must be
first name; surname; email address; phone number;
arrival/departure dates; number of travelers.
You also have the option to volunteer further information and put
questions to the owner.
All the information provided by you is forwarded to the owner for the
purposes of the contact enquiry. The owner will use the information to
check your enquiry and to respond to you.
Processing occurs when you make your enquiry and is required in
accordance with Article 6 (1)(1)(b) of the GDPR for the
above-mentioned purposes of completing the contract and
If you send an enquiry as a registered user, the information provided
by you will be stored in your user account as a booking enquiry until
it is erased.
d) When you use our contact form
You can make general enquiries to us using the contact form on our
website. Here you are required to provide your surname and a valid
email address. Additional data such as a message can be entered
This data is collected so that we know who sent the enquiry and to
enable us to reply in the best way. Data processing occurs upon your
enquiry and only insofar as it is required to carry out
pre-contractual measures in response to a contact enquiry in
accordance with Article 6 (1)(1)(b) of the GDPR or to safeguard the
legitimate interests of ourselves or third parties in accordance with
Article 6 (1)(1)(f) of the GDPR.
The personal data collected by us for the use of the contact form
automatically will be stored by us as a booking enquiry until
it is erased.
e) When you sign up for our newsletter
If you have given your express consent in accordance with Article 6
(1)(1)(b) of the GDPR, we will use your email address to send you our
newsletter on a regular basis. To receive the newsletter, you just
have to submit your email address. You will then receive a
confirmation email in order to register for the newsletter (“double
opt-in”). This serves as proof for us that the registration really was
initiated by you.
You can unsubscribe at any time, e.g. via a link at the end of each
newsletter. Alternatively, you can email us your request to
unsubscribe from the newsletter at any time to firstname.lastname@example.org
3. Forwarding personal information to third parties
To the extent permitted and necessary to administer contractual
relationships with you in accordance with Article 6 (1)(1)(f) of the
GDPR or to guarantee our interests or those of a third party in
accordance with Article 6 (1)(1)(f) of the GDPR, your personal data
will be forwarded or accessible to third parties in the following
If you as an owner place an insertion of a holiday home your
first name and surname and sometimes also the telephone number you have provided will
be visible to prospective renters.
If you as a traveller make contact with an owner, we will forward them
your first name and surname as well as your telephone number and email
address along with any other details you have provided.
Beyond this, your personal information may also be passed on
if you have given your express consent in accordance with Article 6
(1)(1)(a) of the GDPR; in the event that there is a legal requirement to pass on the
information in accordance with Article 6 (1)(1)(c) of the GDPR; and
insofar as this is necessary in accordance with Article 6 (1)(f) of
the GDPR for us to enforce our rights, in particular to enforce claims
resulting from a contractual relationship with you.
The forwarding of personal information to a third country or an
international organisation is excluded.
created by your browser which are stored on your device (laptop,
tablet, smartphone, etc.) when you visit our website. Cookies do not
damage your device or contain viruses, Trojans or other malware.
Cookies store information generated through the use of the specific
device concerned. However, this does not mean that your identity is
disclosed to us as a direct result of this.
On one level, using cookies helps us to shape the way we present our
offering to make it more appealing to you. For example, we use session
cookies to recognise that you have already visited certain pages of
In addition, we also use temporary cookies to optimise user
friendliness; these are stored in your device for a specified period
of time. If you return to our website to make use of our services, the
cookie automatically recognises that you have been there before and
which entries and settings you activated so that you don’t have to do
it all again.
website is being used and for the purpose of evaluating the
optimisation of our offering for you (see section 5). When you visit
our website, these cookies enable us to recognise automatically that
you have been there before. These cookies are automatically deleted
after a specified period of time.
The data processed by cookies is required for the stated purposes of
guaranteeing our legitimate interests and those of third parties in
accordance with Article 6 (1)(1)(f) of the GDPR.
Most browsers accept cookies automatically; however, it is possible to
configure your browser so that cookies are not stored on your computer
or so that a message is always displayed before a new cookie is
installed. Completely deactivating cookies can, however, mean that
some of the functions of our website are not available to you.
5. Web analytics: Google Analytics
We use Google Analytics on our website: this is a web analytics
service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain
View, CA 94043, USA (hereafter referred to as “Google”). This service
makes use of pseudonymised user profiles and cookies (4). The
information produced by the cookie through your use of this website,
referrer URL (the previous website you visited),
host name of the accessing computer (IP address),
time of server request,
is forwarded to a Google server in the USA and stored there. Google
observes the data protection rules of the US Privacy Shield and is
registered with the US Department of Commerce’s Privacy Shield
programme. In addition, we have concluded a Data Processing Agreement
with Google for the use of Google Analytics. Through this agreement
Google ensures that it processes data in compliance with the General
Data Protection Regulation and guarantees the rights of the data
Information is used to analyse the use of the website, compile reports
on website activity and provide other services associated with the use
of the website and internet for the purposes of market research and
designing these web pages to meet the needs of users.
This information will also be passed on to third parties insofar as
this is legally prescribed or where third parties are commissioned to
process this information. Under no circumstances will your IP address
be amalgamated with other Google data. IP addresses are anonymised (IP
masking) to make it impossible to track identities.
You can prevent the installation of cookies via the relevant settings
in your browser software. We would, however, point out that this could
mean that the full functionality of this website may not be available
In addition, you can prevent Google from accessing the data produced
by the cookie about your use of the website (including your IP
address) and processing this data, by downloading and installing a
As an alternative to the browser add-on, especially for browsers on
mobile devices, you can also prevent access by Google Analytics by
clicking on this link. An opt-out cookie is installed that prevents
your data being recorded on future visits to this website. The opt-out
cookie only works in this browser and for our website and is stored on
your device. If you delete the cookies in this browser you will have
to reinstall the opt-out cookie.
Further information on data protection in connection with Google
Analytics is available from the Google Analytics Help Center.
The tracking measures used by Google Analytics are carried out on the
basis of Article 6 (1)(1)(f) of the GDPR. Our aim here is to ensure
that our website meets the needs of users and is continually being
optimised. We also use Google Analytics to collect statistics on the
use of our website. In addition, we use the data to optimise the
delivery of advertising content. These interests are deemed legitimate
within the definition of the above-mentioned regulation.
6. Rights of the data subject
You have the right:
in accordance with Article 7 (3) of the GDPR, to withdraw at any time
consent you have given to us, the consequence of which would be that
we are no longer allowed to carry out the data processing based on
in accordance with Article 15 of the GDPR, to obtain information about
the processing of your personal data by us. In particular, you can
request information about the purposes of processing, the category of
the personal data concerned, the categories of recipient to whom your
data has or will be disclosed, the envisaged period for which the data
will be stored, the existence of the right to request rectification,
the source of your data if not collected by us, and the existence of
automated decision-making including profiling and, if need be,
meaningful information about the details thereof;
in accordance with Article 16 of the GDPR, to obtain without delay
rectification of inaccurate or incomplete personal data concerning you
that is stored by us;
in accordance with Article 17 of the GDPR, to request the deletion of
personal data about you as long as the processing is not required for
exercising the right of freedom of expression and information,
compliance with a legal requirement, reasons of public interest, or
the establishment, exercise or defence of legal claims;
in accordance with Article 18 of the GDPR, to request the restriction
of processing of your personal data if the accuracy of the data is
contested by you, the processing is unlawful and you oppose the
erasure of the data, and where we no longer need the data but it is
required by you for the purpose of establishing, exercising or
defending legal claims, or where you have objected to processing in
accordance with Article 21 of the GDPR;
in accordance with Article 20 of the GDPR, to receive the personal
data which you have provided to us, in a structured, commonly-used and
machine-readable format, or to request it to be transmitted to another
data controller; and
in accordance with Article 77 of the GDPR, to lodge a complaint with a
supervisory authority. You can generally contact the authority at your
usual place of residence or workplace or our company headquarters.
7. Information about your right to object as defined in Article 21 of the GDPR
You have the right to object, on grounds relating to your particular
situation, at any time to the processing of personal data concerning
you which is based on Article 6 (1)(e) of the GDPR (data processing in
the public interest) and Article 6 (1)(f) of the GDPR (data processing
on the basis of a balance of interests); this applies also to
profiling based on this provision as explained in Article 4 (4) of the
If you object, we will no longer process your personal data unless we
can provide evidence of compelling legitimate reasons for doing so
that outweigh your interests, rights and liberties, or the processing
is for the purpose of establishing, exercising or defending legal
If your objection relates to the processing of data for direct
marketing purposes we will cease the processing immediately. In this
case, there is no need to declare a particular situation. This applies
also to profiling related to direct marketing.
If you would like to exercise your right to object you just need to
email us at email@example.com
8. Data security
All personal data submitted is encoded and transmitted with the
generally accepted secure TLS (Transport Layer Security) protocol. TLS
is a secure and tested standard which is also used in online banking,
for example. You can identify a secure TLS connection by the letter s
appended to the http in the address bar of your browser (i.e. https://
...) or by the padlock icon at the bottom of the page.
We also make use of appropriate technical and organisational security
measures to protect your data against random or deliberate
manipulation, partial or complete loss, destruction or unauthorised
access by third parties. Our security measures undergo continual
upgrading in line with technological developments.
9. Applicability of this privacy notice and amendments to it
This privacy notice is currently applicable and dated May 2018.
It may become necessary to amend this privacy notice due to the
development of our website and offering or changes to legal or
6315 Morgarten (ZG)
Phone: +41 798154906